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Dropshipping Frequently Asked Questions
What is Dropshipping? What are the benefits?
With our Dropshipping service, we will provide you with items that you will add automatically to your online store without having to purchase any of them of front. The products you choose will appear on your online website where your customers can purchase them. When a customer purchase one of the items from our Dropshipping app, we will automatically process the order and ship blindly to your customer. You will be charged the wholesale and the agreed shipping cost, and you will benefit the difference between your selling price and our wholesale+ Jouvani shipping price. Remember you will be charging your customers a shipping price as well; therefore, this should not be coming from your profits unless you offer free shipping to your customers.
Do we have a minimum purchase requirement?
The Dropshipping Program has no minimum purchase.
Do you have a Showroom?
At this time, our showroom is not available to the public, we will update our website once our showroom becomes available to the public. Due to the pandemic, this process will be delayed. Our Shipping service address is not our showroom!
Do I need a business account to download Jouvani Dropshipping APP?
You do not need a business/tax permit to download our APP. However, customers within the state of Florida will be charge a tax fee. If you have a Florida Sales Tax Permit and you participate in our Dropshipping program, please send us info to exempt you from paying taxes.
How long before my Dropshipping account is approved?
Your account is approved automatically you download the app and agree to the terms and conditions.
Can I have a wholesale account and Jouvani Dropshipping App?
You can have both a wholesale account and download the Jouvani Dropshipping App on Shopify. However, we will not mix your wholesale orders with your Dropshipping orders.
Does the Dropshipping services have a monthly fee?
No, our dropshipping service is free at this time. However, you will be required to enter your payment information once you install the app, so you can be charge when you receive an order.
What is the difference between Jouvani WHOLESALE and DROPSHIPPING programs?
How long does it take to ship my products?
Please allow 1-3 business days for your order to process Monday to Friday only, then you will be provided a tracking number of your number to keep track of your order. Once shipped please allow 2-7 days for the package to arrive depends on the location. We are shipping from south Florida. From the time order is place, please allow 3-7 business days for customers to receive their package. Due to the pandemic, shipping process can be delay.
What if I want to change or cancel my order?
You can change your order within 1 business day if the order has not shipped from our warehouse. You can cancel the order from your Shopify store, but please still send us an email immediately to firstname.lastname@example.org with order number.
How do I make a return?
You can make a return right through the APP, by going to the menu tab on the right upper RETURN section. Please visit our return policy.