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Wholesale Return & Exchange Policy

All Sales are final! No returns allowed

We will only accept request for return if there is a manufacturer defect or wrong items sent.

A size issue is not considered a merchandise defect

Once you receive your merchandise, you have 2 business days from the day you receive your products to request a return for merchandise defects. Therefore, please check your merchandise upon arrival. After the 2 business days mark, we will not accept any request for return/exchange.

You can send us a request by email only: info@jouvaniwholesale.com, Please include your order number, the Product name/color/size whichever is applicable in your request.

We will request pictures as proof of the merchandise defects to verify any damage claim.

Do not send back merchandise without sending us a request for authorization.

Items must be return in their original packaging, unworn. Any signs of usage (perfume smell, makeup, deodorant, visible stains…) will not be accepted and will be return to sender.

Not sending an email before sending merchandise for authorization or any suspects of frauds can result in the termination of your account with JOUVANIWHOLESALE.

The original shipping price is non-refundable

Steps to request a return/exchange:

  • Within 2 business days of receiving merchandise, send an email to info@jouvaniwholesale.com with your order number, style, name of product/size/color, picture of the defect
  • Within 2 business days you will receive an email requesting more info if necessary. Upon receipt of information we will confirm your request to return/exchange if qualified.

If wrong item was sent, you will receive a return label to ship items. Customers must ship the whole package, not just the wrong or defected item (If package include 6 items, customers must return all 6).

  • Once approve, you will receive instructions on how to ship back your merchandise. If the wrong item was shipped, you will receive a return shipping label. If the correct item is still available, we will allow you to exchange for the correct items. In case the items are not available, you will receive a store credit or a refund. This only applies to Domestic orders.
  • Please write your Return Merchandise Authorization Number (RMA#) visibly on the box/package or your return items. Send all returns to our shipping department:

Jouvaniwholesale

RETURN (RMA#)

43 South Powerline RD #243

Pompano Beach, FL, 33069

  

Refused Packages

Orders that are refused will be charged the original shipping plus return shipping to us.

International Order Policy

We do not provide or cover destination country tax and duty charges if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Jouvaniwholesale.com will NOT be responsible for any Custom tax/duties cost and fees.

To ensure proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if delivery cannot be made due to incorrect shipping information.

International Orders that are refused and returned will result in your account being suspended. No Exceptions.

Sending us your personal information which includes your payment, shipping and billing address, and clicking on the “Submit Order Button” or anything simliar.  You acknowledge that you:

  • have read these Terms,
  • understand these Terms, and
  • accept and agree to be bound by them.

 

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